Privacy policy.

Introduction:

At Puffin Cove, we want you to have trust and confidence in us when you visit our website. This privacy policy lays out the type of information we collect and how and why we use this information including who we share it with and your rights regarding your data.

We want you to know that we would never share your data with other companies and businesses for marketing purposes.

Typical points where we collect information about you:

·       Booking a session or exclusive hire event at Puffin Cove

·       Visiting Puffin Cove website or venue as a guest (including through CCTV)

·       Enquiring about our services or making other queries about our offerings

·       Subscribing to our newsletter

Type of personal information we collect:

·       Basic personal details (for example, but not limited to: names, ages of children)

·       Contact information (for example, but not limited to: address, email address, phone numbers)

·       Records of your bookings and visits (including through CCTV)

·       Correspondence we have had with you

·       Any special requirements (for example, but not limited to: allergies or medical conditions of children)

·       Consent-based photographs during events or sessions, if applicable

·       We DO NOT collect card details at Puffin Cove – these are entirely collected and processed by the payment providers we use

How we collect your information:

• Online booking forms

• Direct email or phone communications

• Forms filled during events or sessions for specific requirements

• Through our website visits and newsletter sign-ups

We use your personal information to:

• Organize and manage bookings for events or sessions

• Communicate important information and updates

• Enhance our services and customer experience

• Comply with legal obligations and exercise legal rights

• With your consent, as outlined in our Ts and Cs, for promotional materials and updates via our newsletter

• Legal Grounds for Processing Your Information: Our primary legal ground for processing your personal information is to fulfil our service commitment. We also process information based on legitimate business interests, consent (for newsletters and photography), and compliance with legal obligations.

 We may share your information with:

• Service providers for booking and payment processing

• Legal and regulatory authorities when required

• Our newsletter and marketing service providers are under strict confidentiality agreements

Transferring Information Outside the EEA

We do not typically transfer personal information outside the European Economic Area (EEA). If we ever need to, we will ensure appropriate safeguards are in place.

We retain personal information:

• We will provide our services to you for as long as necessary.

• For a period compliant with legal, accounting, or reporting requirements.

Your Rights

You have rights regarding your personal information, including access, correction, deletion, and objection to processing. For any requests or queries about your rights, please contact us.

Changes to This Privacy Policy

We may update this policy from time to time. The latest version will always be available on our website.